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FAQ's

Search for your query above to see if we have an answer. If you’re unable to find a solution, send us an enquiry via our contact us page.

Creating a Collection Pot

What details do I need to provide to create a pot?

To create a pot we simply need the name of the recipient and your email. We will only use this email to send the details of the balance upon the closing date. If you are collecting for a leaver in your  business, then you will be asked to supply an alternative email address for when the pot closes.

What are the costs of setting up a Collection Pot

It’s completely free to sign up and create a Collection Pot.

We will collate your donations, confirm when donations are made, and send notification to the collection recipient once the collection has closed.

How do I add a message?

When you share the collections unique link, each donation can be accompanied by a personalised message to your recipient which will be shown on the collection page on the right-hand side.

How do I add a picture?

Once you have created your Collection Pot, you will be asked to add an avatar picture and a main hero image. You can select a picture from our library, or upload your own

How do I share the link to the Collection Pot?

Once you have created your pot, it is live, you can share the link with your friends, colleagues and family, via email, WhatsApp or Facebook messenger. They will be able to click on the link and view the pot that you have created, add their donation and special message, then share again.

I can’t access my account

To set up a Collection Pot you will need to create an account, this is a very simple process, requiring your email, you will then be asked to create a password. If you are unable to access your account, then request a password reset. If you are still unable to access your account please contact our customer services team and we will be happy to assist.

Can I close a pot earlier than planned?

If you are the pot administrator you can log in and change the closing date. You can also add additional administrators to help you manage the collection.

Donating to a Collection Pot

How do I donate to a collection?

Once a Collection Pot is live, you can share the link with your friends, colleagues or family, via email, WhatsApp and Facebook messenger. They will be able to click on the link and view the pot that you have created, add their donation and share again.

What is the donation limit?

There are no maximum donation limit, however the minimum donation is £5.00.

How do I know if my payment has been received?

As with any online purchase you will receive confirmation of your donation, your receipt of payment this will show the amount donated.

What methods of payment are accepted?

We accept all major credit and debit cards. As with any online transaction you will need to input your card number, sort code, expiry date and CVV.

What are the charges for making a donation?

We are committed to making our platform easy to use and cost-effective as possible for our community of users.

We charge a flat fee of 6.5% on all donations or £3.00 (whichever is the lower amount), this is then deducted from each donation to a Collection Pot

Full details of our charges can be viewed here

How do I know my donation is secure?

Redeeming a Collection Pot

How do I redeem my Pot?

When the collection closes, the creator of the pot and pot recipient will receive an email showing the final balance.

If you are the recipient of a Collection Pot you will need to login to access your collection. You will be required to complete a 2 step authentication process.

What can I spend my collection on?

Once you have completed the security process, you will be taken through to the Collection Pot catalogue. From there you will be able to spend your collection, by purchasing either gift cards, e-codes or physical gifts.

The Collection Pot catalogue offers a huge range of gift cards, e-codes that can be redeemed via many High Street retailers, including John Lewis, The White Company, Marks & Spencer and GAP, to name a few. You can also order physical products that can be delivered direct to your doorstep.

You can even split the balance across different retailers.

Can I top up my pot?

Once the pot date has closed the recipient can add funds to their pot if they wish to make a purchase from the catalogue that requires additional monies. They simply make a donation to their own collection.

Is there a deadline to release the balance of a pot?

Collection Pots stay live for 6 months from the date of closure. To ensure you don’t miss out we will remind you three times during the 6 months that you still have monies to spend. All unspent balance will be transferred to our chosen charity, the Frank Bruno Foundation.

How do I check the balance of a pot?

It’s so easy – just log into your Collection Pot and you will be able to see your balance on the right hand side of the screen.

How do I delete a Pot after it has closed?

Each collection has its own closing date, which has been set up when the pot was created. Once the closing date for the collection has passed, your pot will stay live for six months, or until the funds have been spent, the pot will then close and will no longer be visible.

How do I go about requesting a refund or exchange?

If you have chosen a gift, or have been given  a gift and wish to exchange it, please contact our customer services team and we will do our best to accommodate all requests. However, please note that we work with third party suppliers, so all gift purchases are bound by their terms and conditions.