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FAQ's

Search for your query above to see if we have an answer. If you’re unable to find a solution, send us an enquiry via our contact us page.

Creating a Pot

What details do I need to provide to create a pot?

To create a pot we simply need the name of the recipient and your email. We will only use this email to send the details of the balance upon the closing date. If you are collecting for a leaver in the business then you will be asked to supply an alternative email address for when the pot closes.

How do I add a message?

When you share the pot unique link, each donation can be accompanied by a personalised message to the recipient which will be shown on the pot page at the right-hand side.

How do I add a picture?

Once you have created your Collection Pot, you will be asked to add a picture. You can select a picture from our library, or upload one of your own

How do I share the link to the Collection Pot?

Once you have created your pot, it is live, you can share the link with your friends, colleagues and family, via email, WhatsApp or Facebook messenger. They will be able to click on the link and view the pot that you have created, add their donation and special message, then share again.

I can’t access my account

To set up a Collection Pot you will need to create an account, this is a very simple process, requiring your email, you will then be asked to create a password. If you are unable to access your account, then request a password reset. If you are still unable to access your account please contact our customer services team and we will be happy to assist.

Can I create a private page for the pot? Will it be visible on search engines?

Each pot is totally private and can only be accessed by people that are given the link. The link can be shared in a variety of ways, and on the pot page you will have the ability to share through Facebook Messenger, WhatsApp and email.

Can I close a pot earlier than planned or edit the page?

If you are the pot administrator you can log in and change the closing date. You can also add additional administrators to help you manage the pot.

What is the difference between a digital and a printed card?

A digital card will be delivered by email, a printed card is delivered by post. Both options will enable you to see all personal messages that have been left by donators to that Collection Pot. Please note that when selecting a printed card, you should allow 3 working days for printing.

 

Donating to a Pot

How do I donate to a collection?

Once your Collection Pot is live, you can share the link with your friends, colleagues or family, via email, WhatsApp and Facebook messenger. They will be able to click on the link and view the pot that you have created, add their donation and share again.

What is the donation limit?

There are no maximum donation limit, however the minimum donation is £5.00.

How do I know if my payment has been received?

As with any online purchase you will receive confirmation of your donation, your receipt of payment this will show the amount donated.

What methods of payment are accepted?

We accept all major credit and debit cards. As with any online transaction you will need to input your card number, sort code, expiry date and CVV.

What are the charges for making a donation?

What if I change my mind?

Redeeming a Pot

What happens when a Collection Pot closes?

When the collection closes, the creator of the pot and pot recipient will receive an email showing the final balance.

How do I redeem my Pot?

When you login to redeem your Collection Pot you will be required to complete a 2 step authentication process. Once you have passed xxx you will be taken through to the Collection Pot catalogue. From there you will be able to spend your funds, by purchasing either a gift card, e-code or physical product.

What can I spend my collection on?

The Collection Pot catalogue offers a huge range of gift cards, e-codes that can be redeemed via many High Street retailers, including John Lewis, The White Company, Marks & Spencer and Thomas Cook, to name a few. You can also order physical products that can be delivered direct to your doorstep.

Can the recipient split the balance across different retailers?

Yes, you can spend your pot across multiple redemptions via our catalogue.

 

How do I make a donation to charity?

You will see a preloaded range of the top UK charities, if your chosen charity is not displayed, then simply use the drop-down menu to supply us the info required of the charity of your choice and we will transfer the funds on your behalf.

Do charity donations allow for proof of donation?

Yes, after releasing part or all of the balance to a charity we will request that the proof of donation is sent to the email or address specified on the collection pot account.

How can a Collection Pot balance be spent?

There are four main ways to spend a Collection Pot balance.
1. Redeem the funds onto a digital or physical gift card from the retailer of your choice
2. Transfer part, or all of the balance to a charity of your choice.
3. Choose a gift from our gift catalogue
4. Transfer all or part of the funds onto a prepay gift card

Can I top up my pot?

Once the pot date has closed the recipient can add funds to their pot if they wish to make a purchase from the catalogue that requires additional monies.

Is there a deadline to release the balance of a pot?

Pot balances stay live for 6 months and to ensure you don’t miss out we will remind you twice during the 6 months. All unspent balance will be transferred to our chosen charity, the Frank Bruno Foundation.

How do I check the balance of a pot?

It’s so easy – just log into your Collection Pot page and you will be able to see your balance on the right hand side of the screen.

How do I delete a Pot after it has closed?

Each collection has its own closing date, which has been set up when the pot was created. Once the closing date for the collection has passed, your pot will stay live for six months, or until the funds have been spent, the pot will then close and will no longer be visible.

How do I go about requesting a refund or exchange?

If you have chosen a gift, or have been given  a gift and wish to exchange it, please contact our customer services team and we will do our best to accommodate all requests. However, please note that we work with third party suppliers, so all gift purchases are bound by their terms and conditions.